How can I get help with technical problems during my exam?

If you are having trouble connecting to your exam, use the chat icon links to access the support team within the ProctorU Platform or the Guardian Browser.

If you are connected to a proctor when you experience a technical issue, the proctor will attempt to resolve the issue. If they cannot successfully troubleshoot the problem within 5 minutes, you will be transferred to a technical support agent. If the technical support agent cannot resolve the issue(s) after 15 minutes of troubleshooting, you will be asked to reschedule your exam for a later date or reconnect with a new device. The technicians will assist you through this process.